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Frequently Asked Questions

OUR PAIRS 

What are the earrings made of?

In the description of each product, you’ll find exactly what the pair is made of. Usually, our earrings are made of acrylic resin with stainless steel posts. Some pairs are gold-plated and made with freshwater pearls and silver posts.

All pairs are hypoallergenic, nickel-free, cadmium-free, and lead-free.

How should I care for my Penny Pairs?

To keep your Penny Pairs at their best, avoid contact with moisture and liquid cosmetics, and do not wear in the shower, pool, or ocean! All Penny Pairs come complete with a pouch for storage to keep your earrings safe from the elements when not in use. 

My earring lock broke! The plastic came off :(

Actually, you can take off the plastics from the locks! The earring locks are designed to work with or without the plastic -  https://mashable.com/2015/08/04/taking-plastic-off-earring-back-hack/

QUALITY GUARANTEE

If your Penny Pairs are less than perfect when they reach you, please let us know! Send a photo of your pair/s to hellopennypairs@gmail.com or DM us on Instagram @pennypairs, and we will get back to you as soon as possible with a solution. You can always send your pairs back for a full refund. 

ORDERING / SHIPPING

What are your payment methods?

We accept:

1) Credit / Debit Card payments via PayPal

2) BPI Deposit / Transfer

3) BDO Deposit / Transfer

Can I add/change items/shipping location in my order?

Please send us a DM or email us immediately at hellopennypairs@gmail.com to modify or cancel your order and create a new order!

How much is your shipping fee?

Our shipping fee is free of charge for all Metro Manila orders - no minimum purchase required. For orders outside of Metro Manila, we charge a discounted rate based on the location.

When will you ship my order?

We ship orders out one business day after payment has been processed. For all orders made over the weekend, processing is on Monday and shipments are on Tuesday.

Need your pairs ASAP? You may also request for same-day shipping via Grab or Lalamove - just let us know and we will try our best to accommodate you!

How long it will take for my Penny Pairs to arrive?

We want your pairs to get to you as soon as possible, but please allow 2-4 business days for them to arrive for Metro Manila orders, and 6-10 business days for Provincial orders!

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