Return Policy

If for any reason you're not completely satisfied, we offer returns and exchanges on a case-by-case basis. To be eligible for a return or exchange, items must be unworn and returned in their original packaging.

Please note that for hygiene reasons, earrings are not eligible for return or exchange.

If you wish to initiate a return or exchange, please don't hesitate to contact us. You can reach out to us directly or email us at hello@pennypairs.com .

Making an exchange

Please contact us within 10 days of receiving your order and we will send you a return form for you to fill out.

You will have to ship the items back to us using a courier of your choice. Once we have received the package, we will process your refund or send product exchange accordingly.

What if I received a wrong or damaged product?

We're so sorry about the error! Please contact us within 10 days and we will do our best to correct things immediately!

Are returns free?

Sadly, we do not provide free return services at the moment. Customers will have to shoulder the cost of the return parcel

Jewelry is more than just an accessory – it should make you feel like you.

It’s not just for special moments – it’s for everyday. A morning boost before work, the finishing touch to a night out look, and everything in between. It’s a symbol of self-love and of shining in everything you do.

Looking good should feel good, too. Jewelry should be easy to shop, easy to wear, and something you’ll love for years to come. But too often, it’s either overpriced or made with cheap materials that don’t last.

That’s where Penny Pairs comes in.