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We allow returns or exchanges on a case by case basis. Items for return or exchange must always be unworn and still be in their original packaging.
Items for return or exchange must always be unworn and still be in their original packaging.
Earrings are not eligible for return or exchange due to hygiene issues.
Feel free to contact us or email hello@pennypairs.com if you’d like to make a return or exchange.
Making an exchange
Please contact us within 10 days of receiving your order and we will send you a return form for you to fill out.
You will have to ship the items back to us using a courier of your choice. Once we have received the package, we will process your refund or send product exchange accordingly.
What if I received a wrong or damaged product?
We're so sorry about the error! Please contact us within 10 days and we will do our best to correct things immediately!
Are returns free?
Sadly, we do not provide free return services at the moment. Customers will have to shoulder the cost of the return parcel